About Us
SimpleRose is a prescriptive analytics company leveraging our supercomputing platform to tackle complex optimization problems tens to hundreds of times faster than conventional solutions. Our mission is to help customers optimize and accelerate decision-making to solve business problems. Our proprietary technology solves for the best answer in the fastest time, which can drive hundreds of millions of dollars in cost savings and/or revenue uplift.
About the Role
We are seeking a highly motivated Helpdesk Technician to join our IT support team. In this role, you will be the first point of contact for employees experiencing technical issues. Your primary responsibility will be to provide timely and effective support to resolve hardware, software, and network-related problems. You will be tasked with diagnosing and troubleshooting issues, escalating complex cases when necessary, and ensuring a seamless technology experience for all users.
Key Responsibilities
- Troubleshoot Linux issues
- Troubleshoot physical laptop issues (fan noises, rattles, display problems, etc.)
- Shipping/Receiving
- Data center work (meeting installers, picking up packages, restarting systems when required, cabling, labeling)
- Order/Configure computers
- Manage Licenses (Microsoft Office, etc.)
- System Inventory
- Facilities work when needed (e.g. plumbing, shelf install, cabinet assembly, ethernet cable drop, etc.)
- Participate in Agile ceremonies (daily Kanban, voting on issues, retrospectives)
Qualifications
- Working knowledge of Windows, Ubuntu Linux (particularly Pop!_OS), and MacOS
- Google Tools experience (Docs, Sheets, etc.)
- Excellent communication and collaboration skills
- Ability to work independently
Good to Have
- Experience with Bash, Python, or PowerShell
We’re a Series C company looking for motivated, talented individuals to join us in building revolutionary technology. Imagine what we could solve together!
We are committed to fostering a diverse, collaborative work environment, and are proud to be an equal opportunity employer. We hire based on merit and do not discriminate on the basis of any personal characteristics or other characteristics protected by law.
Contact: [email protected]
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