Workforce Optimization

We help organizations with complex staffing needs create smarter, fairer, and more efficient workforce plans—from strategic headcount planning to real-time shift and task assignments.

Whether you’re overseeing thousands of employees across multiple regions, juggling seasonal and reactive work, or balancing skills, shifts, and regulatory rules, you can build plans and schedules that work in the real world.

Our approach supports workforce decision-making across all planning horizons.

Strategic Workforce Planning

Define the optimal size, structure, and skill mix of your workforce. Simulate how recruiting, training, or outsourcing will impact long-term performance and cost. Design shifts, coverage patterns, and territory assignments to meet service goals and budget targets.

Tactical Workforce Planning

Balance workloads over weeks or months. Plan around known constraints like vacations, forecasted demand, subcontractor availability, and seasonal trends. Evaluate what-if scenarios to stay agile without overstaffing.

Real-World Scheduling

Build optimized daily or weekly schedules that assign the right person to the right task at the right time—factoring in skills, costs, location, availability, preferences, service levels, and more. Adapt to last-minute changes with intelligent rescheduling that maintains continuity and fairness.

Key Use Cases

  • Airline crew and gate staff
  • Hospital and healthcare workers
  • First responders and public safety
  • Field technicians and maintenance crews
  • Call centers and dispatch operations
  • Retail or service teams with skill-based scheduling (e.g., phlebotomists, pharmacy techs, shift leads)