Cookie Policy

Effective date: September 9, 2026

1. Introduction

SimpleRose believes in transparency about collection and use of data. This policy provides information about how and when SimpleRose uses cookies for these purposes. Capitalized terms used in this policy but not defined have the meaning set forth in our Privacy Policy, which also includes additional details about the collection and use of information at SimpleRose.

2. What is a cookie?

Cookies are small text files sent by us to your computer or mobile device, which enable SimpleRose features and functionality. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

2.1 Does SimpleRose use cookies?

Yes. SimpleRose uses cookies and similar technologies like single-pixel gifs and web beacons. SimpleRose uses both session-based and persistent cookies. SimpleRose sets and accesses cookies on the domains operated by SimpleRose and its corporate affiliates (collectively, the “Sites”). In addition, SimpleRose uses cookies set by third-party service providers such as Auth0 (authentication), Cloudflare (security and content delivery), Hotjar and Google (analytics), Vanta (security reporting), and Zendesk (customer support).

2.2 How is SimpleRose using cookies?

Some cookies are associated with your account and personal information to remember that you are logged in and which workspaces you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out analytics and customization, among other similar things.

Cookies can be used to recognize you when you visit a Site or use our Services, remember your preferences, and give you a personalized experience that is consistent with your settings. Cookies also make your interactions faster and more secure.

3. Categories of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.    You can set your browser to block or alert you about these cookies, but that will cause some parts of the site to not work. These cookies do not store any personally identifiable information. These cookies are set by our authentication provider (Auth0), our security and content-delivery provider (Cloudflare), our security reporting provider (Vanta), and our support portal provider (Zendesk).

More information on cookies set by Zendesk can be found here:

https://support.zendesk.com/hc/en-us/articles/4408824378650-Zendesk-In-Product-Cookie-Policy

Homepage

Cookie Key

Domain

Cookie Type

Expiration

Description

cf_clearance

simplerose.com

First-party

400 days

Set when user is past Cloudflare security bot challenge

tu-geoip-ajax

simplerose.com

First-party

Session

Stores visitor's approximate geolocation to determine applicable privacy law requirements

tu-geoip-hide

simplerose.com

First-party

Session

Flag indicating if the cookie consent banner should be suppressed based on visitor's jurisdiction where a consent banner is not legally required

tu-geoip-location

simplerose.com

First-party

2 hours

The user’s country

tu-geoip-mode

simplerose.com

First-party

Session

Determines the method to lookup the user’s location

Rose Consultant and Rose Solver

Cookie Key

Domain

Cookie Type

Expiration

Description

refresh_token

simplerose.com

First-party

14 days

Session identifier used to maintain login state

Knowledge Garden

Cookie Key

Domain

Cookie Type

Expiration

Description

_cf_bm

support.simplerose.com

First-party

30 minutes

Supports Cloudflare bot management distinguishing legitimate traffic from bots

_cfuvid

support.simplerose.com

First-party

Session

Supports Cloudflare bot management to distinguish individual visitors who share the same IP address

_help_center_session

support.simplerose.com

First-party

Session

Stores unique session key

_zendesk_authenticated

support.simplerose.com

First-party

12 hours

Flag indicating whether user is authenticated

_zendesk_cookie

support.simplerose.com

First-party

1 year

General Zendesk visitor identifier

_zendesk_session

support.simplerose.com

First-party

Session

Stores unique session key

_zendesk_shared_session

support.simplerose.com

First-party

12 hours

Session identifier across Zendesk products

Trust Center

Cookie Key

Domain

Cookie Type

Expiration

Description

connect.sid

trust.simplerose.com

First-party

1 week

Session ID for authorized users

3.2 Functional Preference Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Cookie Key

Domain

Cookie Type

Expiration

Description

NEXT_LOCALE

hotjar.com

Third-party

~1 day

Stores language/locale preferences

_hjMinimizedPolls

simplerose.com

First-party

~1 year

Remembers which Hotjar feedback polls the user has minimized

pingdom_checks-overview_

status.simplerose.com

First-party

~1 year

Remembers display preferences

3.3 Performance Cookies

These cookies allow us to understand how visitors use our site so we can measure and improve its performance. SimpleRose uses Hotjar and Google Analytics for these purposes. They help us understand which pages are the most and least used and how visitors move around the site. If you do not allow these cookies, we will not know when you have visited our site and will not be able to monitor its performance.

To learn how Hotjar handles your data, see Hotjar’s privacy policy here:

https://www.hotjar.com/legal/policies/privacy/

You can opt out of Hotjar tracking here:

https://www.hotjar.com/opt-out

To view an overview of the privacy of your Google Analytics cookies, go here:

https://support.google.com/analytics/answer/6004245

You may install a Google Analytics opt-out browser add-on here:

https://tools.google.com/dlpage/gaoptout?hl=en-GB

Homepage

Cookie Key

Domain

Cookie Type

Expiration

Description

_ga

simplerose.com

First-party

400 days

Google Analytics - distinguishes unique users

_ga_P2066CMVK3

simplerose.com

First-party

400 days

Google Analytics - persists session state

Rose Consultant and Rose Solver

Cookie Key

Domain

Cookie Type

Expiration

Description

_hjSessionUser_{site_id}

simplerose.com

First-party

35 days

User ID

_hjSession_{site_id}

simplerose.com

First-party

30 minutes

Holds session data

Status

Cookie Key

Domain

Cookie Type

Expiration

Description

_utma

status.simplerose.com

First-party

~2 years

Stores visit count and timestamps of first, previous, and current visits

_utmb

status.simplerose.com

First-party

30 minutes

Marking the start of the a visit, used to calculate session duration

_utmc

status.simplerose.com

First-party

Session

Marking the approximate end of a visit

_utmz

status.simplerose.com

First-party

~6 months

Stores referrer information

_utmt

status.simplerose.com

First-party

10 minutes

Limits the rate of requests

4. How To Control and Delete Cookies                                                        

4.1 Using Your Browser

Many of the cookies used on our website and through emails can be enabled or disabled through our consent tool or by disabling the cookies through your browser. To disable cookies through your browser, follow the instructions usually located within the “Help,” “Tools” or “Edit” menus in your browser. Please note that disabling a cookie or category of cookies does not delete the cookie from your browser unless manually completed through your browser function.

In addition to your browser settings, you can update your cookie preferences for this site at any time using our cookie consent manager, available by clicking "Cookie Settings" in the footer of our website. This allows you to view and change your consent choices for Functional Preference and Performance cookies without needing to clear cookies through your browser.

Cookies Set in the Past

Collection of your data from our analytics cookies can be deleted. If cookies are deleted, the information collected prior to the preference change may still be used.  However, we will stop using the disabled cookie to collect any further information from your user experience.

5. No Advertising or Targeting Cookies

SimpleRose does not use third-party advertising or targeting cookies, and does not use cookies to build advertising profiles or serve targeted advertisements to you across other websites or services.

6. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies and technologies we use or for other operational, legal, or regulatory reasons. We will update the "Last Updated" date at the top of this policy when we do, and, where changes are material, we will provide additional notice as required by applicable law.

7. Contact Us

If you have questions about this Cookie Policy or how SimpleRose uses cookies, you can contact us through our Contact Us page.